We offer a range of shipping options to suit your needs:

• Royal Mail Tracked 48 (UK only): Free for orders over £20 (after discounts).
• Some equipment lines are fulfilled by partners and shipping options will vary, these will always be shown at checkout.

Currently, we ship to addresses within the UK only.

Shipping costs are calculated at checkout and depend on the weight of your order and your chosen shipping method. Orders over £20 qualify for free Royal Mail Tracked 48 shipping.

Your order will be roasted* and dispatched the next working day (Monday to Friday, excluding bank holidays). Here's a general idea of shipping times once your order is dispatched: Royal Mail 48: 2-3 business days.

* sometimes we will supply coffee roasted a number of days before your order, never more than a week.

Absolutely! Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your parcel's progress on the Royal Mail or Parcelforce website.

If you're not in, the courier will usually attempt to leave your parcel with a neighbor or in a safe place. They'll also leave a card with further instructions on how to retrieve your delivery.

We take great care in packaging your coffee, but accidents can happen. If your order arrives damaged, please contact our customer service team immediately, and we'll do our best to resolve the issue.

Please contact us as soon as possible if you need to change your shipping address. We'll do our best to accommodate your request if the order hasn't already been shipped.

Not at this time, but we hope to expand our shipping options in the future.

Ordering your specialty coffee is easy! Simply browse our selection of beans, choose your desired quantity and grind (if applicable), and add them to your cart. Then, proceed to checkout, enter your shipping and payment information, and confirm your order. You'll receive an order confirmation email shortly after.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Maestro. We also offer secure payment through PayPal and Apple Pay for your convenience.

We work quickly to roast and dispatch your orders, so it's best to contact us immediately if you need to make any changes. We'll do our best to accommodate your request if the order hasn't already been processed.

While we don't offer traditional gift wrapping, we do have Coffee Gift Boxes which make excellent presents. We also offer Gift Subscriptions so your loved ones can enjoy a regular delivery of freshly roasted coffee. Currently, we don't have an option to add a gift message.

Nope! You can order as little or as much coffee as you like.

We strive to keep our inventory updated, but occasionally some coffees may be temporarily out of stock due to high demand. If this happens, you can sign up for email notifications to be alerted when the item is back in stock.

Absolutely! We offer wholesale options for cafes, restaurants, and shops. You can find more information about our wholesale program here.

No problem! Our friendly customer service team is happy to help. You can reach out to us through our website's contact form, email us at info@kotacoffee.com, or call us during business hours.

A coffee subscription is the most convenient way to ensure you never run out of freshly roasted specialty coffee. Choose your favorite beans, select your preferred grind and quantity, and we'll deliver them straight to your door on a schedule that suits you.

There are many perks to subscribing:

Freshness Guaranteed: Your coffee is roasted and shipped the next working day after your subscription order is processed, ensuring maximum flavor and aroma.

Convenience: No more last-minute trips to the store or running out of coffee. We deliver right to your doorstep.

Flexibility: Customize your subscription frequency, quantity, and grind to match your consumption needs.

Discovery: Explore our diverse range of specialty coffees and discover new favorites with our 'Yucatan Expedition' subscription, which features a different origin each month.

Free Shipping: Enjoy free Royal Mail Tracked 48 shipping on all subscription orders.

You can easily manage your subscription through your Kota Coffee account. From there, you can:

• Change your coffee selection
• Adjust your grind size or quantity
• Update your delivery address
• Change your subscription frequency
• Skip a delivery
• Cancel your subscription

For product subscriptions, your subscription will renew on the schedule you choose and will be shipped the next working day on a Royal Mail 48 service.

For our 'discovery' subscriptions, these are processed and shipped in the first week of each month. If you place your order in the last 14 days of the month, your first delivery will be in the following month.

Absolutely! You can change your coffee selection at any time through your account settings.

No problem! You can skip an upcoming delivery through your account settings. This won't affect your regular subscription schedule.

Yes, you can cancel your subscription at any time through your account settings. There are no cancellation fees or penalties.

Feel free to contact our customer service team with any questions you may have about our coffee subscriptions. We're always happy to help!

Arabica and Robusta are the two main types of coffee beans. Arabica beans, which make up the majority of our selection at Kota Coffee, are known for their superior quality, nuanced flavors, and lower acidity. Robusta beans have a bolder, more bitter taste and higher caffeine content.

Single origin coffee comes from a specific geographical region, farm, or even a single lot within a farm. This allows for greater traceability and showcases the unique flavor characteristics imparted by the terroir, processing methods, and varietal of that particular origin.

A coffee blend combines beans from different origins to create a unique flavor profile. Blending can highlight the best qualities of each origin, resulting in a balanced and complex cup.

Tasting notes describe the flavors and aromas you might perceive in a particular coffee. These notes, such as fruity, chocolatey, nutty, or floral, are influenced by factors like the coffee's origin, processing method, and roast level.

To keep your coffee beans fresh and flavorful, store them in an airtight container in a cool, dark place. Avoid exposure to heat, light, and moisture. It's best to buy whole beans and grind them just before brewing.

Roasted coffee beans are best consumed within a few weeks of their roast date. Ground coffee has a shorter shelf life, ideally used within a week or two.

The bloom is the initial stage of brewing when hot water is poured over coffee grounds. It causes the grounds to release trapped gases, resulting in a more even extraction and enhanced flavor.

The caffeine content in coffee varies depending on factors like the type of bean, roast level, and brewing method. Generally, an 8oz cup of coffee contains around 80-100mg of caffeine.

Fair trade coffee is sourced from farms that meet specific social, economic, and environmental standards. This ensures fair wages for farmers, sustainable farming practices, and better working conditions.

Coffee, consumed in moderation, can have several health benefits. It's a source of antioxidants, may improve cognitive function, and has been linked to a reduced risk of certain diseases. However, excessive consumption can lead to anxiety, insomnia, and other adverse effects.

We offer a variety of coffee gifts perfect for any occasion:

Coffee Gift Boxes: Beautifully presented boxes containing a curated selection of our specialty coffees. Choose from a range of themes and flavor profiles to suit the recipient's taste.

Gift Subscriptions: Give the gift of freshly roasted coffee delivered regularly. You can choose the frequency, duration, and even the specific coffees included in the subscription.

Brewing Bundles: For the budding home barista, we offer bundles that combine our specialty coffee with high-quality brewing equipment like the AeroPress Go and Hario V60.

Tasting Bundles: These bundles offer a selection of different coffees, allowing the recipient to explore various origins and flavor profiles.

Simply select the gift you want, add it to your cart, and enter the recipient's shipping address during checkout. We'll take care of the rest!

While we don't currently offer a gift messaging option, you can always send a separate card or message to the recipient letting them know a delicious coffee gift is on its way.

Our Coffee Gift Boxes are already beautifully presented, but we don't offer traditional gift wrapping for individual items.

We want everyone to enjoy their Kota Coffee experience. If the recipient isn't satisfied with their gift, please have them contact our customer service team, and we'll do our best to find a solution.

We roast and ship orders quickly, so you can often get your gift delivered in just a few days. Choose a faster shipping option at checkout to expedite the delivery. You can also consider a digital gift card, which can be emailed instantly to the recipient.

Yes, we offer digital gift cards in various denominations. These are a great option for last-minute gifts or when you're unsure of the recipient's coffee preferences.

Absolutely! We can create custom gift boxes and offer bulk discounts for larger orders. Contact our customer service team to discuss your corporate gifting needs.

It's our way of saying thank you for choosing Kota Coffee! Our rewards program lets you earn points for every purchase, which you can then redeem for discounts on future orders. It's free to join and easy to start earning rewards.

Simply create an account on our website, and you'll automatically be enrolled in the program. It's that easy!

You can access the rewards widget at any time from the bottom left of the page.

You earn points for different actions, including:

Making purchases: Earn 5 peaberries (points) for every £1 spent.

Signing up for an account: Get 200 peaberries just for joining!

Referring a friend: Introduce your friends to Kota Coffee, and both of you will earn peaberries.

You can redeem your points for discounts on future orders. Log in to your account to see your points balance and available rewards.

Yes, points expire after 12 months of inactivity. Make sure to make a purchase or engage with the program to keep your points active.

You can view your points balance and redeem rewards by logging into your account and visiting the 'Kota Rewards' section.

Generally, yes! You can often combine your rewards points with other discounts and promotions. However, some exclusions may apply, so be sure to check the terms and conditions of each offer.

Our customer service team is happy to answer any questions you have about the program. You can reach out to us through our website's contact form, email, or phone.